ResMan Commercial CAM Reconciliation Setup Guide
How to configure CAM reconciliation, export data, and avoid common mistakes in ResMan Commercial.
CAM Module
Commercial Recovery Module
Module Navigation
Navigate to Commercial > Recovery from the left sidebar. Select the property and the recovery period. ResMan's Commercial Recovery module is separate from its multifamily features. For configuration, go to Administration > Commercial Settings > Recovery Setup. ResMan uses a wizard-based flow to create recovery groups and assign tenants.
Recovery Pool Configuration
Under Recovery Setup > Recovery Groups, create groups for each CAM category (Operating Expenses, Property Tax, Insurance). Assign GL expense accounts to each group from the chart of accounts. Each group has an allocation basis (rentable SF, usable SF, or custom percentage) and an occupancy gross-up threshold. ResMan's commercial recovery module supports basic pro-rata and direct allocation but does not support metered recovery types natively.
Charge Code Setup
Under Commercial Settings > Charge Codes, create codes linked to recovery groups. Set billing frequency (monthly estimates, annual reconciliation) and estimate calculation method (prior year actuals, budget, or fixed amount). Each tenant's lease record must have the correct RSF entered for pro-rata share calculations to be accurate. ResMan does not auto-update RSF from lease amendments — this must be maintained manually.
Export Procedure for CapVeri
Go to Reports > Accounting > General Ledger Detail. Filter by property, fiscal year, and expense account range. Export to CSV or Excel. ResMan also offers a Recovery Reconciliation Summary under Reports > Commercial > Recovery that shows estimated vs. actual by recovery group and tenant. Export the reconciliation summary for a pre-formatted view of CAM actuals.
Common Mistakes to Avoid
Using multifamily CAM charge templates for commercial leases instead of the dedicated Commercial Recovery module, which lacks gross-up and pool logic
Not entering or updating tenant RSF in the lease record after expansions or contractions, causing pro-rata share errors for the entire year
Assigning residential common area expenses to the commercial recovery group in mixed-use properties
Running reconciliation before all year-end vendor invoices are posted and the GL period is closed
Misunderstanding the gross-up threshold default (ResMan may default to 100%, effectively disabling gross-up) — verify per recovery group
How ResMan Commercial Works with CapVeri
Export the GL Detail or Recovery Reconciliation Summary as CSV from ResMan. Upload to CapVeri for independent validation of tenant shares, gross-up application, and cap compliance. CapVeri auto-detects ResMan's CSV format. For mixed residential/commercial portfolios, filter the export to commercial expense accounts only before uploading to CapVeri.
About ResMan Commercial
ResMan built its reputation in multifamily property management and added a commercial recovery module around 2022. The commercial features are functional for standard NNN leases and basic gross lease structures but lack the depth of Yardi or MRI for complex multi-pool, multi-allocation-method scenarios. Best suited for firms with predominantly multifamily portfolios that have a minority of commercial properties and want a single platform. Pure commercial operators typically find ResMan's commercial module limiting.
Troubleshooting Common ResMan Commercial Issues
Why is ResMan showing different tenant shares than I expect?
The two most common causes are: (1) incorrect RSF entered on the tenant's lease record — verify this against the signed lease document and update if needed; and (2) the wrong recovery group assigned to the tenant's charge code. Check Commercial Settings > Charge Codes to confirm the charge code links to the correct recovery group, then verify the recovery group's GL account assignments are complete and current.
How do I separate residential and commercial expenses in ResMan for a mixed-use property?
Create separate GL accounts or account ranges for residential and commercial operating expenses. In Recovery Setup, configure your commercial recovery groups to reference only the commercial GL account range. Residential expense accounts should never appear in commercial recovery groups. Run the GL Detail report filtered by commercial accounts only to verify no cross-contamination before generating reconciliation statements.
Related Resources
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