Operations
Operational guides for property controllers and managers — CAM billing workflows, team delegation, tenant communication, and collections.
BOMA 2024's Outdoor Area Measurement: What It Means for CAM
For the first time, BOMA allows measurement of outdoor amenity spaces. If your building has a rooftop terrace that's been excluded from RSF, the 2024 standard could add 3-8% to your rentable area — changing every tenant's pro-rata share.
Read PostBuilding a CAM Quality Program for Your Property Portfolio
A quality program isn't a person — it's a process. The controller who does great work catches errors through skill. The quality program catches errors regardless of who is doing the work.
Read PostCAM Reconciliation as a Competitive Advantage in Tenant Retention
Nobody renews a lease because of great CAM reconciliation. But tenants absolutely leave because of bad CAM reconciliation — and that makes billing quality a retention variable you can control.
Read PostThe Hidden Cost of Late Reconciliation Statements
Sending reconciliation statements 60 days late doesn't just delay cash collection. It extends your audit exposure window, damages tenant trust, and in California, risks treble damages.
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